Returns

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at info@greencricket.ca.

Shipping

To return the item you purchased, please mail it to:

Green Cricket Inc.
311 Evans Avenue
Toronto, ON
M8Z 1K2

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Shipping & Payment Methods

General Information

If an item is out of stock and unavailable within a reasonable period of time at the time of your order, we will contact you to determine whether you would like to wait for this item to be back in stock and have the order shipped complete or receive a refund for the missing item.Β  We do not ship partial orders.Β  If the item that was out of stock eventually becomes available, then you will need to re-order through the website as normal.

Delivery Location

Items offered on our website are only available for delivery to addresses in North America. [We also accept orders from international customers who are shipping to addresses in North America using a credit card from Canada or United States.] Any shipments outside of North America are not available at this time.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturdays, Sundays or public holidays. We endeavor to ship within 2 business days of your order. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at info@greencricket.ca.

Payment Methods We Use

We accept Visa, Mastercard, and PayPal.

Customer Support

Have a question we didn’t answer? Visit our FAQ page for more details about our products and offerings. If you can't find the information you're looking for, feel free to contact us and we'll be happy to assist you. Get in touch